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Hi dear, Thanks for your comment. if you need to switch the temperature unit, please hold the "⊖ " button for seconds to enter the temperature unit setting page; 2. Press the "⊕" button or the "⊖" button to switch between °F and °C 3. Hold the "set" button to confirm the selection and back to the main interface. I hope this helps.

Hi dear, thanks for your comment and feedback. We apologize for the unpleasant user experience this may cause. If there is any problem with INKBIRD products, please kindly e-mail support@inkbird.com, and our professional support team will help solve it. Thank you for your comprehension. Thank you!

Hi dear, thanks for the comment and your feedback, if there is any problem with our INKBIRD products, please e-mail support@inkbird.com with your order number, and our professional support team will help solve your problem. Thanks for your comprehension. Have a good day.

Hi dear, thanks for the comment. The IBS-P01B supports calibration and you can calibrate it via the app. If it is three degrees higher, please set the temperature calibration in the app -3. I hope this will be helpful, please feel free to contact support@inkbird.com if you need further support. Have a great day.

@@INKBIRD-official My device is the P01R and does not have an app. Is there any calibration technique for the P01R?

@@brucewhiteside1741 Hi dear, thanks for getting back to us. I'm sorry for the misunderstanding. As for the IBS-P01R, it does not support calibration for the device itself. But if you use it with the Wi-Fi Gateway, you can calibrate it in the app. I hope this helps.

Dear, thanks for leaving the comment. We APOLOGIZE for the unpleasant user experience and any inconvenience this may cause. SORRY!! Regarding your problems with our INKBIRD product, please kindly send an e-mail to support@inkbird.com, our professional support team will evaluate and help you solve the problems, more efficiently. Thank you for your comprehension. Have a good day!

Hi dear, thanks for leaving your comment. Personally speaking, Omron is one of the respectable players in the market. We truly appreciate users' support of INKBIRD. If you have suggestions about our products, we are happy to learn good advice to help us move forward. Please feel free to contact us at support@inkbird.com. Thanks again for your attention. Have a good day.

Hi dear, thanks for the comment. We apologize for the unpleasant user experience and any inconvenience this may cause you. If there are any problems with the INKBIRD products, please kindly send an e-mail to support@inkbird.com, and our professional support team will help you solve the problems. Thank you for your comprehension. Have a good day!

Hi dear, thanks for leaving the message. We do apologize for the unpleasant user experience and any inconvenience this may cause you. SORRY!! If there are any questions or problems with INKBIRD products, kindly send an e-mail to our professional support team (support@inkbird.com) to help you solve the problems. Thank you for your comprehension. Have a good day!

Hi dear, thanks for your attention and interest in INKBIRD. Our INKBIRD IBT-4XS is designed with 3 meat Probes and 1 ambient probe, enabling us to monitor the meat and grill/smoker temp simultaneously. I hope this will be helpful. For any questions, please come to us freely. Have a good day.

Thanks for your trust in INKBIRD. If you need any support from us, please feel free to contact us.

Hi dear, thanks for your comment. our INKBIRD ITC-308 is a temperature controller, if you need to control the humidity, please visit our official website inkbird.com, and refer to the humidity controller like the IHC-200 series. Hope this will be helpful. Have a great day.

Hi dear, thanks for your comment. INKBIRD IBS-P02R features auto-calibration readings and can not be calibrated manually. If you need to calibrate, please put it in one place with a stable temperature for some time, it will recognize the temperature readings, and the readings will calibrate automatically over time. If there is still a large deviation in readings, please kindly send an e-mail to support@inkbird.com, our professional support team will try their best to help solve the problems. Thank you for your comprehension.

Hi, dear, thanks for your comments. We feel sorry for the inconvenience our product brings to you. Could you please send the email to our support service: support@inkbird.com, our professional aftersale staff will help you solve your issues. Have a nice day.❤

Dear, thanks for your comment. our INKBIRD ISC-027BW includes universal grill adaptors that make it suitable for most grills and smokers, such as Big Green Egg, Kamado Joe, Primo, Vision Grill, and Akorn Kam. As for the Big Green Egg, it is suitable for Medium Egg, Large Egg, XL Egg, and 2XL Egg. For more details, please refer to the Amazon page:www.amazon.com/dp/B0BQ23D117?maas=maas_adg_B2DAFA5BE706644061AA9380EE67B952_afap_abs&ref_=aa_maas&tag=maas, thank you!

Dear, thanks for your reply. 😄And we are glad to hear that this video can be helpful for you. In terms of making a further detailed explanation video about this product, we will try our best to achieve it. Thanks for your suggestion. Or if you have any other confusing issues, please contact our support service e-mail: support@inkbird.com, our professional staff will help solve your confusion. Have a nice day. : )

Dear, thanks for your suggestion about our video. We will note this issue, and try to make it improved. Have a nice day. : )

Dear, thanks for your message. The way the ITC-308 works depends on what temperature you want to maintain, its settings and where you place the probe. It will not recognize if the connected fridge has a freezer section. Hope this helps.

Hi dear, Thank you for your comment. We kindly suggest you just cook with the button without a wifi connection, but the WIFI Connection Status on the screen of the product cannot be turned off. If only the button, it can set basic functions, such as setting the target temperature, time, temperature unit, and calibration, and the recipes can only be viewed by connecting to the app. Hope this helps. If you need further support, please send an email to support@inkbird.com, and our professional team will get back to you ASAP when they receive your e-mail. Best regards

Guess I will be returning mine as well

@@ummm8511 Dear, thanks for leaving the messages. If you have any questions about our product, please get in touch with our professional support team via support@inkbird.com for further support, they will try their best to help solve the problems. Thank you for your comprehension.

I wonder when they will get a fix for this. It’s really annoying that I can’t get notifications to my phone.

Dear, thank you for your comment and feedback. If you have any questions or need help with our INKBIRD products, please send an e-mail to support@inkbird.com, our professional support team will try our best to solve the problems for you. Hope you can understand. THANK YOU!

Dear, thank you for your comment. This video mainly demonstrates the functional parameters and other basic information of ISV-100W. If you have any further questions about INKBIRD products or need any support, please feel free to contact us at support@inkbird.com. THANK YOU！

Dear, Sorry for the inconvenience. IHT-1P is compatible with Android type-c USB charging cable. Hope this is helpful to you. Have a nice day!

Dear, thank you for your comment. We're so SORRY for the unhappy user experience that occurred to you. If there is any problem with our INKBIRD products, please send an e-mail to support@inkbird.com, our professional support team will try our best to solve the problems for you. THANK YOU!

Dear, Thank you for your comment. Whether or not the water is necessary depends on what you want to brew with the carboy.

Dear, thank you for your comment. We're so SORRY for the unhappy user experience that occurred to you. If there is any problem with our INKBIRD products, please send an e-mail to support@inkbird.com, our professional support team will try our best to solve the problems for you. THANK YOU!

@@INKBIRD-official Thank you for your great customer service. My device was replaced and I again have a working unit. We love this! Now if we could figure out a way to keep it out of the skimmer! :o

Dear, thank you for your comment. We're so SORRY for the unhappy user experience that occurred to you. If there is any problem with our INKBIRD products, please send an e-mail to support@inkbird.com, our professional support team will try our best to solve the problems for you. THANK YOU!

Dear, thank you for your comment. Would you please send an e-mail with more detailed info to support@inkbird.com ? Our professional support team will try our best to solve the problems for you. THANK YOU!

Dear, thanks for your comment. In order for the water circulation to operate better, it is recommended that the bottom of the device does not touch the bottom of the container. Have a good day!

Dear, thank you for your comment and feedback. We're so SORRY for the unhappy user experience that occurred to you. If there is any problem with our INKBIRD products, please send an e-mail to support@inkbird.com, our professional support team will try our best to solve the problems for you. Hope you can understand. THANK YOU!

Dear, one iPhone can be connected to multiple IBS-TH3 at the same time. Please note that when connecting for the first time, IBS-TH3 and mobile phone need to be connected to the WIFI in the planned installation area. After connecting WIFI, IBS-TH3 needs to remain connected to the connected WIFI, the mobile phone can connect to other networks to check the data of IBS-TH3 in different areas. Hope this helps. Have a nice day！

Dear, thanks for your comments. If you calibrate IBS-TH5 and then shut it off, the previous calibration won't be deleted. Hope this answer can solve your puzzle. Have a nice day!❤

@@INKBIRD-official Is there a way to change from military time to normal time?

@@JimmyKay1976 Dear Jimmy, you can change it from the INKBIRD app(the latest version) after connecting the device. Please kindly feel free to let us know if you need further support.

Dear Jimmy, if you use it without inserting the probe, the humidity accuracy is ±3%RH(typical) or ±4.5%RH(max). If you use it with the temperature and humidity probe, the device will read the temperature and humidity of the probe readings, then the humidity accuracy is ±4.5%RH(typical) or ±7.5%RH(max).

Dear Jimmy, sorry that it cannot be calibrated, but here is a way for reference to check if it's accurate: community.inkbird.com/t/ith-10-hygrometer/472

Dear Jimmy, yes, it can be calibrated on the phone app.

@@INKBIRD-official If I buy 3 of these units, will I be able to read each unit individually on the app?

Hi Jimmy, thanks for your interest in our INKBIRD IBS-TH2 Plus. Please know that if you have different units, it will read each unit individually on the INKBIRD app. I hope this will be helpful. Thank you!@@JimmyKay1976

Dear Peter, we are afraid that the LCD display itself cannot be placed in the fridge. The model of the non-with LCD screen device will be worked, please kindly refer to inkbird.com/products/ibs-th2-temp.

Dear, we are sorry about this, and thank you for your advice. Please kindly send an e-mail to our professional support team at supoort@inkbird.com for more recommendations, sorry again for any inconvenience.

Dear, sorry for the confusion caused by the video title. We appreciate your suggestions. INKBIRD IBS-M1 is a WiFi gateway that enables INKBIRD Bluetooth thermo-hygrometers with our phone APP via WiFi connection. The video demonstrates the process of connecting IBS-M1 to other products, as well as the functional parameters and operation details of the device. Again, we are sorry about any inconvenience and grateful for your feedback, we will pay more attention to this in the future. If you have any further questions about INKBIRD products or need any support, please don't hesitate to reach out to us via support@inkbird.com. Thank you for your concern and understanding.

Dear, thank you for your comment. We DO value your experience and your voice, and we are keen on providing customers with better products and services, SORRY AGAIN for any misleading and misunderstanding. Wish all the best and feel free to come to us if you have further questions.

Dear, please kindly refer to the solution on our INKBIRD online community: community.inkbird.com/t/q-a-how-to-connect-the-ibs-th1-ibs-th2-series/167 and see if it will work. Please feel free to come to us if you need further support.

Dear, we suggest using a silicone tube to protect the metal probe if you would like to submerge it in the water. Or please kindly refer to the version with the plastic probe: inkbird.com/products/itc-308-wifi-with-aquarium-probe

Dear, we are sorry for any inconvenience caused, and thank you for your comment. We appreciate your advice about improving the 2.4Ghz Wi-Fi connection, we have made feedback to our R&D department. If you need a 5G WIFI-enabled BBQ thermometer, please kindly refer to our IBT-26S: inkbird.com/pages/ibt-26s Sorry for any inconvenience again.